Orders & delivery

My parcel says delivered, but I haven't received it

Check entrances, safe places, household members, neighbors and building reception.

If the parcel is still missing, email NURA Support. Explain where you checked and include:

  • Your purchase email
  • Your order number
  • Your tracking number

Email NURA Support

Still need support?

Explain the problem clearly and include your purchase email and order number when they apply. Our email team is available Monday through Friday, 9:00 AM to 7:00 PM.